Strongly Agree
I am always looking for ways to get better at what I do.The best days are when there is little time to take a break.
People tell me I am a perfectionist.
Service to the public is in my blood.
I have an ability which allows me to be able to talk with all kinds of people.
I enjoy keeping records.
I can get a person to trust me very quickly.
I can't seem to give up on something even when I should.
I have learned the names of a large number of people in a very short period of time.
I am sensitive to the needs of others.I always get my work done on time.
Poor performance should not be tolerated in any business.
People are always coming to me for help.
I push myself very hard to succeed.
People say I am highly aware of what's going on around me.
I have a talent for getting positive results with upset customers.
I have the ability to immediately put others at ease.
I enjoy taking on new and challenging assignments.
I am able to find the good in every person no matter what their behavior is like.
I could not associate with someone who had been dishonest with me on one occasion.
I pride myself on always delivering on my commitments.
Compared to others, my ability to sell is in the top 10%.I am a team player.
I have been told repeatedly by my immediate family/friends that I spend too much time working.
In the midst of chaos, people wonder how I can be so calm.
Helping others comes naturally to me.
Colleagues often comment about the passionate way I express myself.
I have to return everything to its proper and assigned place.
When I start something, I always finish it.
I am very good at remembering things about the people I meet.
I am very sensitive to the feelings of others.
I would never take a job where I had to work by myself.
I am willing to help other people, even if I am very busy.
Others consider me to be flexible.
It is easier to help a customer than to argue about who is correct.
Often when I am out with friends they have to remind me to stop talking about work.
All customers have the same basic needs.I have helped my team be a lot more productive.
I always push myself to get more done than other people.
I have an ability to keep track of many things at the same time.
Compared to most people I know, I am much better at finding mistakes and errors at work.
I believe that you can never do too much for your customer.
I always paraphrase what I hear to make sure I understood it correctly.
I can get along with just about everyone.
In my life outside work I set personal performance objectives for myself.
I always listen carefully to other points of view.
I never make promises that I can't keep.
It is very important to me to be part of a top performing team.
A job where I have many things to do each day is perfect for me.
It bothers me a lot when other people don't follow the rules.
Helping people is the most important thing I do.
I always check and recheck my work.
Obstacles in my work are what make it interesting.
When I see someone in tears, I want to comfort him or her.
My friends would say that I am very dependable.
Everyone working together for a common goal really excites me.
I worry about hurting other people's feelings.
I have to believe in the company's products/services to do a good job.
I always check and recheck my work.
Obstacles in my work are what make it interesting.
When I see someone in tears, I want to comfort him or her.
My friends would say that I am very dependable.
Everyone working together for a common goal really excites me.
I worry about hurting other people's feelings.
I have to believe in the company's products/services to do a good job.
Always
I keep my office or work space
clean, neat, and orderly.
Slightly
Agree
I would like my customers to become
my friends.
I never miss a deadline.
Other people seem to do what I want
them to do.
I can tell how someone is feeling
without asking.
I have regularly been the top
performer in a work group or team.
I can easily change my language to
fit whomever I am talking to.
I am well known in my community or
school.
Strongly
Disagree
When listening to others, I
sometimes miss details in what they are saying.
I do unpleasant tasks immediately.
I always know someone that can help
me get what I need.
People who have to get everything
perfect really annoy me.
You can waste a lot of time trying
to get things perfect.
Sometimes my concentration on a task
is so intense, I lose track of what is happening around me.
Rather than wait to be told, I tend
to start doing what I think needs to be done.
Sometimes you just can't do what you
said you would.
Scale
of 5
On a scale of 1 to 5, with 5 being
high, please rate yourself on responsibility.
On a scale of 1 to 5, with 5 being
high, how well do you get along with the people with whom you work?
On a scale of 1 to 5, with 5 being
high, please rate yourself on how much of a perfectionist that you are.
The number of times I have been
fired or asked to resign due to my performance or conduct is:
None
or never worked before.
Two hundred increased by 20% would
be how much? 240
Which of the following activities
appeal to you the most if you have an extra hour to spend?
Talk with
friends.
The number of times I have received
special recognition at school (e.g., honor society, club president, Who's
who, etc.) is: more than 5.
What is 85% of 352? 299.2
The amount of experience I have had
in banking-related jobs is: 1-3 years.
How much do you want people to like
you? I would rather have them respect
me.
What is one-half of two-thirds? 1/3
As a person, how important is it to
you to be the best in what you are doing?
It
is very important.
The number of times I have looked
for a new job in the last 3 years is:1
Compared to others, my ability to
remember the names of new people I meet is: exceptional.
The perfect work environment for me
would be: one where I am part of a team.
A customer returns a tennis racket
that costs $12.00 and a can of tennis balls that cost $3.50. Heuses his return money to buy a T-shirt
for $5.00.
How much change is this customer
due? $10.50
What percentage of the time would
you say you measure up to your goals? 90
- 100%
The number of times I have received
special recognition at work (e.g., bonuses, awards, customer letters,
Employee of the Month, etc.) is: more
than 5.
Do you work at getting people to
like you? People like me; it comes
naturally.
An employee worked 40 hours at his
regular rate of $5.00 per hour. He also worked 5 hours of overtime at a
rate equal to 1-1/2 times his regular rate. How much did he earn this week?
$237.50
How would the people who work with
you describe you? Hard worker
The reason I left my last job is: Job was eliminated/lack of work/quit
voluntarily.
The phrase "I never met a
person I didn't like," describes me: somewhat.
How much is ( (6 + 4)(5 + 5) ) - (25
x 2)? 50
How do you feel about unfinished
work? It needs to be finished.
My current or last employer would
say that I greatly exceeded the
performance expectations of the job.
The amount of experience I have had
selling things to customers is: More
than 24 months.
In the past year, how many times
have you been absent on a Friday? 0 days
How many jobs have you interviewed
for in the last 3 years? 1
How many times have you been absent
from scheduled work or school in the last 3 years for reasons other than
medical? 0 days
In my most recent job, I never had any problems getting along
with my supervisor.
You have been given an assignment by
the Manager, to be completed in 30 minutes. A customer approaches you and
starts asking you questions. What would you do? Choose the
WORST response.
- Answer the customer's questions, but be quick about it.
- Take your time to answer the customer’s questions, and put off the manager’s request until later.
- Ask the customer if she minds waiting while you get someone to help.
- Tell the customer you are on a special assignment for the manager and to please find someone else to help.
- Tell the customer you don't know anything about that, but will get someone who does.
A customer blames you for a mistake
that was clearly the customer's own fault. The customer has gone so far as to
contact your boss and report his side of the story. You have proof that the error was
of the customer's own doing. What are you MOST likely to do?
Show
the customer the proof but offer to fix the problem for him.
A customer is attempting to get you
to do something that is against company policy. It will cost the company about
$20. You tell her what the normal policy is. The customer yells that you are doing
a lousy job and threatens to tell all of her friends about the bad service from
your company. Your supervisor is unavailable. What would you LEAST likely do?
Do
what the customer wants.
When a person disagrees with a
manager's decision, the person should: (Choose the
WORST response.) ignore the order and do what he/she thinks
is right.
The following statements describe
your interaction with a customer. Choose the one that
BEST describes you. I am always very diplomatic when working
with a customer.
The following statements describe
your interaction with a customer. Choose the one that
LEAST describes you. Unfortunately, you can never please some
customers.
Strongly
Agree Questions
|
Strongly
Disagree Questions
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Any trouble you have is your own fault >> SA
|
You've done your share of troublemaking > SD
|
It is easy for you to feel what others are feeling
>> SA
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Your stuff is often kind of messy >> SD
|
It is fun to go to events with big crowds >> SA
|
You'd rather not compete very much >> SD
|
It is maddening when the court lets guilty criminals go
free >> SA
|
You would rather not get involved in other people's
problems >> SD
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When someone treats you badly, you ignore it >> SA
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You swear when you argue >> SD
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When you are done with your work, you look for more to do
>> SA
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You sometimes thought seriously about quitting highschool
>> SD
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When you go someplace, you are never late >> SA
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You show it when you are in a bad mood >> SD
|
When your friends need help, they call you first >>
SA
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You say whatever is on your mind >> SD
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You agree with people more often than you argue >>
SA
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You look back and feel bad about things you've done
>> SD
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You always try not to hurt people's feelings >> SA
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You look back and feel bad about things you've done
>> SD
|
You are a friendly person >> SA
|
You like to take frequent breaks when working on
something difficult >> SD
|
You are always cheerful >> SA
|
You are somewhat a of a thrill-seeker >> SD
|
You are careful not to offend people >> SA
|
It bothers you a long time when someone is unfair to you
>> SD
|
You are proud of the work you do at school or on a job.
>> SA
|
You like to be alone >> SD
|
Your moods are steady from day to day >> SA
|
It bothers you when you have to obey a lot of rules
>> SD
|
You avoid arguments as much as possible >> SA
|
It is hard to really care about work when the job is
boring >> SD
|
You can wait patiently for a long time >> SA
|
Right now, you care more about having fun than being
serious at school or work >> SD
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You chat with people you don't know >> SA
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You ignore people you don't like >> SD
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You could describe yourself as 'tidy' >> SA
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You have to give up on some things that you start
>> SD
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You do not fake being polite >> SA
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You have friends, but don't like them to be too close
>> SD
|
You do things carefully so you don't make mistakes
>> SA
|
You get mad at yourself when you make mistakes >>
SD
|
You finish your work no matter what >> SA
|
You get angry more often that nervous >> SD
|
You give direct criticism when you need to >> SA
|
You don't worry about making a good impression >>
SD
|
You got mostly good grades in high school >> SA
|
You don't work hard because it doesn't pay off anyway
>> SD
|
You hate to give up if you can't solve a hard problem
>> SA
|
You don't care what people think of you >> SD
|
You have always had good behavior in school or work
>> SA
|
You don't care if you offend people >> SD
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You have confidence in yourself >> SA
|
You don't believe a lot of what people say >> SD
|
You have no big regrets about your past >> SA
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You don't act polite when you don't want to >> SD
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You have no big worries >> SA
|
You do what you want, no matter what others think
>> SD
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You ignore people's small mistakes >> SA
|
You do some things that upset people >> SD
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You keep calm when under stress >> SA
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You do not like to take orders >> SD
|
You know when someone is in a bad mood, even if they
don't show it >> SA
|
You do not like to meet new people >> SD
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You like to be in the middle of a big crowd >> SA
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You do not like small talk >> SD
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You like to plan things before you do them. >> SA
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You criticize people when they deserve it >> SD
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You like to talk a lot >> SA
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You could not deal with difficult people all day >>
SD
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You love to be with People. >> SA
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You change from felling happy to sad without any reason
>> SD
|
You love to listen to people talk about themselves
>> SA
|
You are unsure of yourself with new people >> SD
|
You make more sensible choices than careless ones
>> SA
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You are unsure of what to say when you meet someone
>> SD
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You rarely act without thinking >> SA
|
You are not interested in your friends' problems >>
SD
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You think of yourself as being very sensible >> SA
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You are not afraid to tell someone off >> SD
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You try to sense what others are thinking and feeling
>> SA
|
You are more relaxed than strict about finishing things
on time >> SD
|
You were absent very few days from high school >>
SA
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You are a fairly private person >> SD
|
You work best at a slow but steady speed >> SA
|
When you need to, you take it easy at work >> SD
|
You would rather work on a team than by yourself >>
SA
|
When you are annoyed with something, you say so >>
SD
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Your friends and family approve of the things you do
>> SA
|
When people make mistakes, you correct them >> SD
|
There's no use having close friends; they always let you
down >> SD
|
|
There are some people you really can't stand >> SD
|
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Slow people make you impatient >> SD
|
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Many people cannot be trusted >> SD
|
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Other people's feelings are their own business >>
SD
|
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People are often mean to you >> SD
|
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People do a lot of annoying things >> SD
|
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People do a lot of things that make you angry >> SD
|
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People who talk all the time are annoying >> SD
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People's feelings are sometimes hurt by what you say
>> SD
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